Frequently Asked Questions

Our soaps are made with high-quality natural ingredients including shea butter, coconut oil, palm oil, and various essential oils. We prioritize locally sourced ingredients whenever possible and avoid harsh chemicals and synthetic additives that can irritate the skin.

Yes, many of our soaps are formulated specifically for sensitive skin. Our Shea Butter Soap and Aloe Vera Soap are particularly gentle and moisturizing. However, individual skin reactions can vary, so we recommend testing a small area first if you have very sensitive skin or specific allergies.

The longevity of our soaps depends on usage frequency and storage conditions. On average, a bar lasts 3-4 weeks with daily use. To extend the life of your soap, we recommend keeping it in a well-drained soap dish between uses and away from direct water spray.

African Black Soap (Alata Samina) is known for its numerous skin benefits, including:

• Deep cleansing and removal of impurities
• Gentle exfoliation to remove dead skin cells
• Balancing oil production for both dry and oily skin types
• Reducing acne and blemishes
• Soothing skin irritations and conditions like eczema
• Natural antibacterial and antifungal properties

Our traditional recipe includes plantain skins, cocoa pod ash, palm oil, and shea butter for maximum benefits.

You can place an order by contacting us directly through our contact page, calling us at +233 208158332, or sending an email to yewodzeent@gmail.com. Please provide details about the products you're interested in, quantities, and your contact information.

We accept various payment methods including:

• Mobile Money (MTN, Vodafone, AirtelTigo)
• Bank transfers
• Cash on delivery (for local orders)

Payment details will be provided after your order is confirmed.

Yes, you can cancel or modify your order before it has been processed for shipping. Please contact us as soon as possible with your order details, and we'll assist you with any changes. Once an order has been shipped, we cannot cancel it, but we can discuss return options.

Yes, we offer competitive wholesale pricing for businesses. Our wholesale program is ideal for retailers, hotels, spas, and other businesses looking to resell our products or use them in their services. Minimum order quantities apply, and discounts increase with larger orders.

Please contact us through our contact page with details about your business and requirements to receive a customized wholesale quote.

Our standard minimum order quantity for wholesale is 50 units per product type. However, we can be flexible depending on your specific needs and the total order value. For first-time wholesale customers, we may offer smaller trial orders to help you test our products with your customers.

Yes, we offer custom soap formulations for wholesale clients. We can create unique blends, scents, shapes, or packaging to match your brand requirements. Custom orders typically require a higher minimum quantity and may involve a development fee depending on the complexity of the request.

Please contact us to discuss your custom soap needs, and we'll work with you to create a product that meets your specifications.

Yes, we ship to many international destinations. International shipping rates vary based on weight, destination, and shipping method. Please contact us with your location details for a shipping quote.

Please note that international customers are responsible for any import duties, taxes, or customs fees that may apply when the package reaches your country.

Delivery times depend on your location:

• Local deliveries (within Twifo Praso): 1-2 business days
• Major cities in Ghana: 2-5 business days
• Other locations in Ghana: 5-7 business days
• International shipments: 10-21 business days (varies by destination)

These are estimated timeframes and may vary based on factors outside our control, such as weather conditions or customs processing for international orders.

We take great care in packaging our soaps to ensure they arrive in perfect condition. Each soap bar is individually wrapped in eco-friendly paper to protect it during transit. For multiple items, we use sturdy cardboard boxes with appropriate cushioning materials to prevent damage.

For wholesale orders, we offer various packaging options to suit your needs, including bulk packaging or individually wrapped bars ready for retail display.